Shipping cost will be collected from the customer at the time of purchase. Your order will be shipped via USPS Priority Mail for orders shipped within the USA, and via GlobalPost International Mail for orders shipped outside the USA. All orders are shipped from our physical location in Escondido, CA (Southern California).
Important EU and UK information:
For our EU and UK customers, please use our Contact page for a full quote and payment instructions.
As of 2021, import taxes are to be collected by the shipper at the time of purchase. Planes of the Head does not currently have a VAT number so we are unable to comply at this time. We are able to ship orders to you if the value of the package is more than the amounts stated below. Additional items will need to be added to your order to reach the required value.
Minimum Value: EU = 150€ UK = £135
OUR RETURN POLICY
Planes of the Head will refund the full value or offer a replacement if: a) the item received arrived damaged (photos may be requested), OR b) the item received was not what was ordered. Please contact Planes of the Head regarding the return within 30 days of receipt. A return label will be sent and the item(s) must be returned in their original packaging and in resalable condition. Replacement items will be shipped at our expense.
For exchanges or refunds, the return freight is the responsibility of the customer. Please contact Planes of the Head within 30 days of receipt. The customer will be charged for shipping and/or price difference on the exchange item. Returned item(s) must be returned in their original packaging and in resalable condition.
Planes of the Head is not responsible for any lost or stolen packages.
Sales tax will be collected at the time of purchase for orders shipped within the state of California only.